Ive contacted corporate 2 times and Ive gotten 2 different response on their return policy. We'll see. © 2020 Trustpilot, Inc. All rights reserved. My hair is now long or "mermaid length" as Carleen would call it. Horrible itchy scalp and major hair loss after using these products for over 3 years. It's like a brand new pair of shoes, it just needs to be stretched a bit. She said it would arrive that day. Reviewed in the United States on January 16, 2020. Is. I switched to a different line of hair care just about 5 months ago, Amazingly, my drain is no longer full of hair anymore, just a tiny bit, if any, Just Like Before D.C. My hair is thickening again and feeling more like it used to. One of our daughters has fine straightish (beautiful of course) hair that gets tangly when she sleeps, and the other has the ringlet curls of a cherubic angel, and this stuff treats their hair right. Their website talks a big game about accessibility but I'm skeptical. I used the product for a week, and wasnt pleased so I requested a refund. I have an oily scalp and dry, fine 3A hair. Disabling it will result in some disabled or missing features. Rep said I will get a return box in 7-10 days and refund will be processed 2-4 weeks after return. To be clear: I fault the company and its thoughtlessly/hastily designed process, not customer service reps, for this experience. This is wild.5/4 update: I did finally receive the return kit, which was a number of plastic Ziploc bags to put bottles in, a form to fill out (again with exact descriptions of items being returned), and a shipping label. I am proud to say that Carleen Sanchez of Hair Cut/Color/Style in Reno, NV has been my master hair cut/color/stylist for almost 10 years. So gross. Colette my stylist was able to cut my hair and show kindness and respect when speaking to me. It is super! When you visit Carleen in the bright-orange-on-the-outside-but comfy-boho-style-house-with-her-adjoining-professional-salon-on-the-inside, it is a most pleasurable and uplifting "experience". My Deva Curl hairdresser is fantastic but these products are absolutely horrible! He pull one of my curls and said my hair is to damage and he was not able to do anything with it. I wasn't supposed to use it in the UK which I'll admit was my fault, but I did email them telling them I had issues with it before I used it in the UK so therefore it was sent faulty. A company that stands by what they make. Returning does not mean a speedy refund. I've been using this no poo for a few years now. You can find out more about it here. I assumed that a refund would start the same time as the return like any other good vendor.During that time of refund/return, I received a response to the first question I had sent many days earlier. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Ok, well here goes. So it may be 2 more weeks before I receive it. "Summary: this was the longest & least efficient return and refund process I've ever experienced for any product from any company of any size/budget. The email also said I could contact via online chat or via phone. It has made my hair fall out in a crazy amount. Similar to other reviewers, finally called the phone number on 2/27, was on hold for ~10 minutes, then talked with a rep who took down my order number, name, phone number, email, & mailing address and asked me to list the products in the kit and their sizes (which I read off the website). Both my daughter and I had terrible scalp issues after using these Devacurl products. I would never lie about this product, as I have no reason to. Carleen Sanchez: The "Best of the West" of HAIR. no crunch.. Had ordered the products with great hope (order# 100324880) but ended up losing the money coz the products never reached me. And to top it when I reach out to Devacurl customer care, they do not have the slightest etiquette to get back and try to address the concern. This page works best with JavaScript. I asked about this via email but it wasn't acknowledged.) I do have to use a conditioner each time I cleanse, as my hair is just too dry and frizzy, but this cleanser is a great product! They are Carleen Sanchez protoges. I made an order (#21008) on the Devacurl.com they sent it to me and the day before the expected delivery day they requested a return of the order. This bottle has lasted me over 7 months so far and I'm still not near the bottom! I thought this will be a way for me to begin caring better for my hair. When I'm feeling ambitious, I also use the Curl Cream and Light Defining Gel. With just a small amount of it my hair was covered in white spots. It never arrived and the confirmation email both of them said they'd send me so I'd have proof of the chat was never sent. My hair is naturally curly (well, wavy or swavy would be the categories), and sometimes I use a curling iron (eek!) Contacted the returns email and received a reply back saying someone would get back to me in 72 hours. Shouldn't the order number be linked to all that info? It could take you 1 1/2 months to get your money back and a lot of hassle. When I'm feeling ambitious, I also use the Curl Cream and Light Defining Gel. Never been so mistreated by a company in my life. I missed other great deals during Black Friday. hahah it's honestly been a joke. I use it daily, along with One Condition. Website says to initiate returns through email, chat, or phone, so I emailed and chatted. This "shampoo" is a godsend; it cleans my scalp without overdrying, and doesn't strip moisture from my hair. I have had a lot of orders from devacurl, I used to like the products. Is this 2020 or 1970?) With age (and spine surgery) had come a few grays and my hair had grown a darker brown from its original medium brown with natural reddish highlights.
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